Refund & Cancellation Policy

We always want you to have the best experience with TOP STICKER STORE.
Here’s everything you need to know about how returns, refunds, and cancellations work 👇

General Refund & Return Policy

Processing Time:
Refunds are usually processed within 7–10 business days once initiated.

Payment Modes:

  • Prepaid Orders: Refunded to the original payment method (bank, UPI, etc.).
  • COD Orders: You’ll need to share your bank details or Paypal ID to receive the refund.

Return Refusals:
We may decline a return if the product appears used, worn, damaged, or tampered — unless the damage occurred during delivery.

Defective Products:
If you’ve received a defective product, please email clear photos and/or an unboxing video to [email protected] within 72 hours of delivery. Our team will verify and assist with a quick replacement or refund.

For Stickers, Wall Decors & Other Products

We maintain a <1% defect rate, but if there’s ever an issue, we’ll fix it right away.

For Quality Issues

  • Share clear photos showing the defect.
  • If there are missing items, share an unboxing video — this helps us verify with our warehouse and courier partner.

Once verified, we’ll either reproduce or refund your order within 5 days.
Since these products are freshly made, we don’t accept returns for reasons like change of mind or wrong selection.

Note: We cover shipping costs if a return is required due to our error.

Return Charges & Refunds

  • Refund Fee (Post-RTO): 10$ will be deducted only if you request a refund after an order returns to us (RTO).
  • Shipping Charges: Non-refundable for all orders.
  • Refund Method: Refunds are issued as store credit (Gift Card) sent to your registered email.

Order Cancellations

  • Orders can be cancelled only before dispatch.
  • Once shipped, cancellations aren’t possible.
  • If you refuse delivery, we’ll process your refund once the package returns to us (10$ RTO fee applies).

RTO (Return to Origin)

If your order was undeliverable and returned:

  • Update your address, and we’ll reship it.
  • Common reasons: incorrect address, unreachable number, or delivery refusals.

Delivery & Processing Time

  • Orders are processed within 24–48 hours of placement.
  • Once shipped, you’ll get tracking details via email.
  • Delivery time is 2–7 days, depending on your location.

For any delay or tracking issue, contact [email protected]

Missing Items or Quality Issues

If something’s missing or damaged:

  • Contact us within 72 hours of delivery.
  • Provide photos/unboxing videos for verification.
  • If verified, we’ll reship the missing items or issue store credit.

Without proof, we won’t be able to proceed — courier investigations require visual evidence.

100% Satisfaction Guarantee

If there’s ever a quality issue, we’ll replace defective units free of charge — no questions asked.

Order Marked Delivered but Not Received

If your order shows Delivered but hasn’t reached you:

  • Contact us within 24 hours of the status update.
  • We’ll verify with the courier and either reship or refund based on their response.

Requests beyond 24 hours can’t be accepted (courier rules).

Non-Returnable Items

  • Products bought during Sale Events / Flash Sales.
  • Customized or made-to-order products.
  • Items failing QC or showing signs of use.

TL;DR — The Key Takeaways

  • Contact us within 72 hours for any issue.
  • Refunds take 7–10 business days.
  • Sale items = Final Sale (no refunds).
  • Refunds for COD = via bank/Paypal.
  • Returns are free for clothing only.
  • We always replace genuine defects.

For any concerns, reach us at
📩 [email protected]